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Uncompromised security
SOC 2 Type II audited. ISO/IEC 27001 certified. Dedicated 'loop' networks, dual-layer monitoring, and 24/7 performance tracking on every seat — every solution designed to meet and exceed Australian compliance standards.
Smart, secure outsourcing · Brisbane & Cebu
Smarter, secure outsourcing solutions for your business.
Umbrella Talent redefines business process outsourcing with unparalleled security, seamless technology, and people-first support — so your business can scale with confidence.
Discover the next generation of outsourcing
Unlock global talent while safeguarding your operations.
At Umbrella Talent, we empower Australian businesses to access world-class remote professionals — backed by enterprise-grade security and infrastructure built to keep them productive, secure, and connected.
- 01 See how the tech works →
'Fortune 500' technology stack
Secure browser login, Active Directory authentication, dual-layer monitoring, and Australian-based data centres. The infrastructure most BPOs bolt on as an afterthought, we built the company around.
- 02 View the roles we place →
Global talent, local accountability
Top-tier remote professionals based in Cebu City, Philippines, sourced and managed by our Brisbane team. You get the cost advantage of offshoring with senior Australian oversight on every seat.
- 03 How we keep talent →
Employee wellbeing programs
Remote work is a productivity advantage only when the people doing it are looked after. We invest in continuous engagement, support, and retention programs so the person you hire is still there in twelve months — and still performing.
- 04 Talk about scaling →
Scalable from one seat to a team
Whether you need a single executive assistant or a full back-office function, the model flexes. Add capacity for peak season, build a permanent offshore team, or start with one role and expand — same infrastructure, same standards, no compromise.
Not sure which roles to outsource first? We'll help you map the back-of-house work that's costing you the most time. Book a free consultation →
A professional solution for offshoring reliable talent
Outsourcing should do more than save costs — it should give you peace of mind.
By combining advanced technology, secure infrastructure, and holistic team management, we deliver BPO solutions beyond the traditional model.
A BPO built around cybersecurity that adheres to Australia's data sovereignty laws — while connecting you with admin professionals in a much lower cost base.
See how our model works → 02
A human-centric approach
Remote work fails when remote people are forgotten. We invest in the wellbeing of your offshore team — addressing digital fatigue, isolation, and engagement — so productivity and retention stay high.
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Global expertise, local precision
Access highly skilled professionals globally while ensuring seamless integration with your business values, your processes, and your operations. Brisbane-led management. Cebu-based delivery.
Umbrella Talent BPO workforce solutions
When you engage people through Umbrella Talent, there's almost no limit to the work they can handle.
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Digital marketing assistants
Campaign coordination, content scheduling, reporting, and CRM support.
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Digital receptionists
Reception, call answering, message handling, and inbox triage.
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Executive assistants
Diary, inbox, travel, and high-context personal support.
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Bookkeepers
BAS, reconciliations, payables, and management reporting.
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Customer support
Inbound queries, tickets, live chat, and customer success follow-up.
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Office managers
Operational coordination, vendors, scheduling, and team admin.
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Payroll officers
Pay runs, awards, timesheets, leave, and ATO/STP reporting.
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Order processors
Inbound orders, dispatch coordination, and fulfilment admin.
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General admin
Document handling, data entry, file management, and follow-up.
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Invoicing
Issuing, chasing, reconciling, and tidying receivables.
Looking for something not on the list? If it's back-of-house and doesn't need to be in the room, we can probably staff it. Tell us what you need →
Outsourcing Benchmark Assessment
Find out if your business is outsourcing-ready — in 5 minutes.
Ten questions across three categories — Cost, Workforce, and Readiness — and you'll have a personalised scorecard showing the dollars, hours, and roles you could free up. Shareable with your leadership team, no login required.
- 5 minutesmulti-step, save-as-you-go
- Concrete dollar savingsper role, per year, at your budget tier
- Admin hours reclaimedacross your team, modelled on your role mix
- Shareable reportsend the link to leadership in one click
Key industries
Built for Australian SMEs across the industries that run on admin.
For nearly any task that doesn't require a face-to-face customer meeting, hands-on technician work, or in-person management, we can help you get it done efficiently and cost-effectively.
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Professional services
Consultancies, agencies, and firms where the back-of-house grind is eating into billable hours.
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Medical clinics
GP practices, specialist clinics, and patient-facing operations where admin load is pulling staff away from care.
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Engineering
Drafting, scheduling, procurement, and document control handled offshore so your engineers can focus on engineering.
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Lawyers & solicitors
Paralegal support, file management, and matter-related admin — handled under our Australian data sovereignty framework.
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Field service & mobile technicians
Dispatch, scheduling, invoicing, and customer follow-up — keep the office tidy while the techs are on the road.
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Dental practices
Reception, billing, recalls, and treatment coordination support that takes pressure off your front desk team.
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Allied health
Physio, psychology, podiatry, and other allied practices — admin offload so practitioners stay in front of patients.
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Marketing & creative agencies
Project coordination, asset management, scheduling, reporting, and account admin so creatives stay creative.
Your industry isn't listed? You're probably still a fit. If your business runs on back-of-house admin and you'd like to free your team up for higher-leverage work, let's have a conversation. Tell us about your business →
Client results
Reliable and secure outsourcing — in their words.
We'd used offshore providers before — every time it felt like rolling the dice on data security. Umbrella Talent walked us through their infrastructure in the first conversation. Two weeks later we had a paralegal placed who's been with us ever since.
The cost saving was obvious from week one. What I didn't expect was how engaged our offshore team would be. The wellbeing programs aren't a marketing line — our retention rate offshore is better than onshore.
Our front desk was drowning. We added a remote receptionist through Umbrella Talent and clawed back twenty hours a week of clinical admin. The patient experience actually improved.
About us
Proudly standing apart from traditional BPO providers.
Our promise is to deliver secure, scalable, and people-first outsourcing solutions that empower your business to thrive in today's competitive landscape.
Brisbane HQ · Cebu City delivery Umbrella Talent matches deep BPO and HR experience with world-leading IT and cybersecurity infrastructure developed in Australia. Our dedicated team sources, manages, trains, and monitors the offshore staff we connect you with.
- Remote staffing. Access world-class talent for roles in IT, customer support, administration, and more.
- Technology-driven security. SOC 2 Type II audited and ISO/IEC 27001 certified. Dedicated 'loop' networks, dual-layer monitoring, and 24/7 performance tracking ensure data integrity and operational efficiency.
- Engagement & retention programs. Continuous support for remote teams — so they stay motivated, productive, and aligned with your goals.
- Compliance & risk management. SOC 2, ISO/IEC 27001, and Australian-based data centres ensure adherence to local and international security standards.
"We don't help you get admin work done offshore so much as bring Australian-grade solutions to you." — Umbrella TalentMore about us →
From initial conversation to your newest team member starting work — as little as 10 working days.
In just two weeks, you could have a remote professional working for your business — someone who finally clears the path to growth. Partner with a BPO that protects your business and your people.